License keys and serial numbers are typically emailed within 30 minutes of purchase during regular business hours (9 AM - 5 PM Pacific Time). For purchases made after hours, keys are emailed within two hours, and orders made on weekends after 8 PM will be fulfilled by noon the next day. Volume or subscription products may take 3-5 business days to process.

Download links are included in the email that contains your license, which is sent from contact@mypcpack.com

Installation instructions are usually provided with any online or downloadable software license. If you encounter issues, you can call us at (702) 844-6257 to speak with a representative for assistance.

You can call us at (702) 844-6257, and a representative will help you resend the download information.